FAQ Page

What types of products do you offer?

At Canis Art, we specialize in premium Chinon embroidered ensembles, including exquisite three-piece sets that feature beautifully crafted Koti jackets, blouses, and Plazzo pants. Our designs blend ethnic charm with modern fusion, making them perfect for festive occasions, weddings, and cultural events.

How can I place an order?

Placing an order is simple! Browse our collection on our website, select the items you wish to purchase, choose your size, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete your payment to finalize your order.

What is your return policy?

We have a 30-day return policy. If you wish to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us at canisart179@gmail.com to initiate the return process.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 3-10 business days depending on your location.

Can I exchange an item?

Yes, while we do not offer direct exchanges, the fastest way to get a different item is to return the one you have and make a separate purchase for the new item once your return is accepted.

What should I do if my item arrives damaged?

If your item arrives defective or damaged, please inspect it upon reception and contact us immediately at canisart179@gmail.com. We will evaluate the issue and work to resolve it as quickly as possible.

Do you offer international shipping?

Yes, we offer international shipping! Please check our shipping options at checkout to see the available methods and rates for your location.

What payment methods do you accept?

We accept various payment methods including major credit cards, PayPal, and other secure payment options. You can select your preferred method during the checkout process.

How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer service team at canisart179@gmail.com. We are here to help!